Listening Skills

• Stop talking.

• Engage in one conversation at a time.

• Empathize with the person speaking.

• Ask questions.

• Don't interrupt.

• Show interest.

• Concentrate on what is being said.

• Don't jump to conclusions.

• Control your anger.

• React to ideas, not to the speaker.

• Listen for what is not said. Ask questions.

• Share the responsibility for communication.

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